Returns & Exchanges

Exchanges and Returns

Due to the nature of the products that we sell, nicotine pouches cannot be exchanged or returned for health and safety reasons regardless of whether it has been opened or not.

Incorrectly Shipped or Missing Items

If we make an error when fulfilling your order, please contact customer service team within 48 hours of receiving your package to initiate a claim. Please send a brief email to sales@nicdirect.ca alerting us of the error and we will correct any fulfillment mistakes as quickly as possible.

We may require incorrectly shipped items to be returned. If this is the case, the products must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s) free of charge.

Refunds and Store Credit for Damaged Product

Items that are received in a damaged state are eligible for immediate replacement with photo proof of damage at the discretion of Nic Direct Inc. Alternatively, we can issue a store credit that can be applied as a discount on a future order. 

We are only able to issue refunds for undeliverable orders.